The UPS Store Retail Sales Associate Job at DG & L GROUP LLC, Cambridge, MA

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  • DG & L GROUP LLC
  • Cambridge, MA

Job Description

Job Description

Job Description

Benefits:

  • Bonus based on performance
  • Competitive salary
  • Employee discounts
  • Paid time off
The Retail Sales Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. They must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES

  • Delivers outstanding customer service to walk-in customers and telephone inquiries
  • Continuously practices good listening skills with customers, UPS Store team members, and leadership
  • Takes ownership of the customer's shipping needs and offers viable solutions
  • Takes action to learn all product and service offerings, alternative solutions, and industry trends
  • Operates all equipment, software, and devices expertly and is willing to teach others
  • Maintains a clean, organized, and safe working environment
  • Performs other duties as assigned
QUALIFICATIONS

  • High school diploma or GED required
  • Retail/customer service experience
  • Good communication and people skills
  • Able to cross-sell and up-sell products and services
  • Excellent packing skills
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible
  • Able to lift 50+ pounds
  • Must be able to work Saturday and Sundays
  • Ability to stand for extended periods of time
  • Operate copiers, fax machines, binding equipment and all other office machines in a safe, efficient and productive manner. Help customers operate office machines located in retail area.
  • Perform end of day duties: reconciliation of cash, checks, credit cards, and all other transactions accurately and in accordance with company policy and procedure.
  • Assist in merchandising the store, including: stocking shelves with product, ensuring clean and orderly appearance of product, informing appropriate personnel of inventory levels for re-ordering supplies.

Job Tags

Work at office, Weekend work, Sunday, Saturday,

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