Job Description

Job Description

Job Description

Description:

The Fulton Companies is a private multi-national group of companies headquartered in beautiful Pulaski, NY, USA. Our founder, Lewis Palm, was a pioneer in the engineering of steam boilers and associated equipment for the laundry and dry-cleaning markets, he invented the first Vertical Tubeless Boiler in 1949. With our expansion of products and knowledge throughout the years, we are well known in many applications of your daily life including but not limited to, food processing, pharmaceutical, education, gas processing, laundry, dry cleaning, healthcare, and government / military.

Fulton researches, engineers, manufactures, sells, and services complex thermal fluid, steam, and hydronic equipment along with engineered systems for a wide range of commercial and industrial applications. We strive for energy efficiencies, global impact, and environmental responsibility. Fulton has served as an industry leader of emerging heat transfer technologies for more than 75 years!

Our culture thrives on the HEART values of the company and puts pride in our people. We encourage continued training and learning to grow you and your career with Fulton.

HEART:

Honesty and Integrity

Effective and Results Oriented

Always customer focused

Respectful and considerate

Team Player

Benefits: At Fulton we value our employees and therefore offer competitive compensation, onsite fitness club, retirement plan, health insurance, dental insurance, vision insurance, voluntary disability insurance, voluntary life insurance, employee assistance program, vacation time, paid holidays, profit share bonus.

Fulton is committed to a diverse and inclusive workplace. Fulton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

OVERALL RESPONSIBILITY:

The Technical Content Creator is responsible for providing excellent technical materials to support multiple departments, customers and internal personnel that exceed customer expectations in a manner that is consistent with the company values and operating philosophy.

ACCOUNTABILITIES:

1. Develop and maintain a deep understanding of assigned products including construction, application, operation and service.
2. Construct workflow and process documentation, including standard work documents, training content and troubleshooting guides.
3. Provide documentation and digital content for technical support and training on assigned products.
4. Tech Support- Provide direct support to customers via phone, email and other means of communication.
5. Assist training specialist with training portal maintenance and digital content management.

QUALIFICATIONS (Education, Certifications and Required Experience):

1. Proven track record of providing technical support documentation.
2. Experience with visual aid software for video editing, content creation and documentation purposes.
3. Comprehensive understanding of troubleshooting, controls and combustion.
4. Experience with Microsoft Office Applications.

DEMONSTRATED CRITICAL COMPETENCIES:

1. Communication – ability to ensure information is passed on to others who should be kept informed. Ability to express oneself clearly in conversation and interaction with others. Ability to express oneself clearly in business writing.
2. Analytical Thinking – the ability to tackle a problem by using logical, systematic, sequential approach.
3. Initiative – identifying what needs to be done and doing it before being asked or before the situation requires it.
4. Building Collaborative Relationships – the ability to develop, maintain and strengthen partnerships with others inside and outside the organization who can provide information, assistance and support.

PHYSICAL REQUIREMENTS:

1. Multitasking- The ability to work on multiple projects both short and long term at the same time.
2. Travel – work requires travel by car and includes extended periods of sitting. This could include trips to customer sites as well as other Fulton and Volcanic offices.
3. Vision – visual acuity is require to view a computer terminal and to analyze data.
4. Light Work – occasional exertion of 20 pounds or less. Moderate walking, standing and sitting.

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