Job Description

Job Title:

System Administrator

Job Description

We are seeking an experienced Microsoft 365 & Azure AD Administrator to join our IT Infrastructure team. The role involves managing and supporting M365 services, Exchange Online, SharePoint Online, Azure Active Directory, AD Connect, and Intune/Endpoint Manager , while also providing administration support for Windows, Citrix, and VMware environments . The ideal candidate will have strong technical expertise in cloud and hybrid identity management, end-user computing, and collaboration platforms.

Key Responsibilities

• Administer and support Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive.
• Manage Azure Active Directory and AD Connect for identity, access management, and synchronization with on-prem AD.
• Configure and manage Endpoint Manager/Intune for device enrollment, compliance policies, and mobile device management (MDM).
• Provide administration and troubleshooting support for Windows Server environments , including group policies, user provisioning, and patch management.
• Support Citrix and VMware environments for virtual desktops and application delivery (good to have).
• Implement security best practices for M365, including MFA, conditional access, and compliance policies.
• Collaborate with IT Security and Network teams to ensure high availability, resilience, and compliance of IT infrastructure.
• Create and maintain technical documentation, SOPs, and knowledge base articles.
• Participate in on-call support rotation and handle incident/problem management.

Required Skills & Qualifications

• 4–7 years of experience in Microsoft 365 and Azure Active Directory administration .
• Strong hands-on experience with Exchange Online, SharePoint Online, and AD Connect .
• Experience with Endpoint Manager/Intune for MDM and device compliance.
• Good knowledge of Windows administration , including AD, DNS, DHCP, and Group Policy.
• Exposure to Citrix and VMware administration (good to have).
• Familiarity with security practices such as conditional access, MFA, and compliance configurations.
• Strong troubleshooting, problem-solving, and communication skills.
• Experience working in enterprise IT environments with ticketing systems (e.g., ServiceNow, JIRA).

Preferred Qualifications

• Experience with PowerShell scripting for automation and reporting.
• Knowledge of hybrid environments (on-prem AD + Azure AD integration).

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