Key Responsibilities Strategic Leadership: Own the ServiceNow platform strategy across enterprise programs, ensuring alignment with client goals and regulatory requirements. Architecture Oversight: Lead solution design and enhancement activities, maintaining technical integrity and governance across all ServiceNow initiatives. Transformation Advisor: Act as SME and thought leader for ServiceNow transformations, guiding clients through digital maturity and platform optimization. Operational Excellence: Drive cost transparency and value tracking for ServiceNow enhancements and integrations. Platform Stewardship: Stay current on ServiceNow products and integrated technologies, ensuring scalable and secure implementations. Client Collaboration: Partner with stakeholders to identify process improvements and develop strategic solutions that deliver measurable outcomes. Technical & Functional Skills Deep expertise in ServiceNow modules (ITSM, ITOM, HRSD, CSM, etc.) Strong analytical and problem-solving capabilities Experience with integrations (Active Directory, Workday, Jira) Familiarity with healthcare payer systems and compliance frameworks (e.g., ITAR, NERC CIP) Managerial & Collaboration Skills Proven ability to lead onsite-offshore teams Excellent communication and stakeholder engagement Team player with cross-functional leadership experience Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company. #J-18808-Ljbffr Diverse Lynx
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