Job Description

THE BRAND

Billy Reid began designing almost 20+ years ago, with the intention of creating clothes he would want to wear - pairing beautiful fabrics with impeccable construction. Founded with a deep sense of community and goodwill, the flagship store opened in Billy’s hometown of Florence, Alabama in 2005. Today, the ageless American brand maintains its commitment to thoughtfully crafted, timeless style for life’s most cherished experiences.

Whether you’re shopping in one of our 19 shops across the country or browsing our e-commerce site, we want you to feel welcomed. We appreciate warm, talented, collaborative people to help grow our brand

OUR CULTURE

· Creative + Collaborative

· Fun, yet fast-paced

· Belief in anything is possible

· Everyone Matters

Our Charleston shop is seeking a  Sales Associate  who is passionate about providing an outstanding customer experience by creating a positive, inviting and engaging in-store environment. The ideal candidate will have a strong understanding of and passion for the product and will enjoy interacting with customers to present product that will resonate with each individual shopper. Ultimately, through this mastery of product and customer interaction, the sales associate will work to achieve both individual and collective shop sales targets. 

RESPONSIBILITIES:

Service, Culture & Environment:

• Be Kind.
• Be openminded
• Lead by example
• Work scheduled shifts
• Greet all customers with warmth & Sincerity
• Create an environment of hospitality
• Handle all customer concerns in a proactive, positive manner.
• Create a safe, ethical & clean work environment for all customers and Employees
• Build positive team relationships within your store and across the company.
• Demonstrate ownership & accountability.
• Exemplify Billy Reid Culture & the 5B’s
• Be Welcoming
• Be Hospitable
• Be Curious
• Be Knowledgeable
• Be Thankful

Role Responsibilities

• Deliver top-notch customer service and hospitality to ensure a positive customer experience
• Develop strong product knowledge to better guide the client through options on the sales floor
• Work closely with team members to collaborate on sales strategies and techniques to increase sales
• Collaborate with store director to set, meet & exceed sales goals
• Drive sales through service & customer relationships
• Utilize Customer lists & profiles to maintain healthy & genuine connections with our customers
• Support omni channel initiatives including but not limited to web order fulfillment and email opt in
• Manage inventory levels on the floor and assist with shipping and receiving of product.
• Maintain an elevated level of cleanliness and order within the sales floor and stockroom.
• Operate in compliance with all Billy Reid policies and procedures
• Complete all daily tasks in a timely manner

Requirements

• Retail sales experience, ideally with a luxury retail brand
• Resiliency – ability to find alternative solutions
• Effective collaborator with peers
• Strong verbal and written communication skills
• Ability to work evenings and weekends when appropriate

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