Job Description

Job Title: Risk & Fraud Analyst

Location: Atlanta GA – (**This role is hybrid and will require 3 days in the office per week. Must be able to work Saturdays and most holidays)

Duration: 6-7 Months Contract

Shift Timings: Candidate must be open to any shift: M-F 8am-5pm ET

Rate Range: $25 – 29.70/hr on W2 DOE

Training: 4-6 weeks, onsite each day - hours: 8am-5pm ET daily, HYBRID post training

Duties:

We are looking for a talented and experienced Risk Specialist who has a proven ability to work effectively in a fast-paced and dynamic team environment. The ideal candidate must have strong problem-solving and decision-making abilities and be able to identify, research, and analyze complex issues. The candidate must have exceptional time management skills and the ability to work under tight deadlines while prioritizing tasks to meet SLAs.

Skills:

( KYC – Know your customer, KYB – Know your business)

KYC and KYB knowledge: Understand the core purpose of KYC and KYB to verify the identity of customers (individuals) and businesses to prevent fraud, and compliance concerns.

Due Compliance Skills:diligence procedures: Knowledge of the steps involved in performing KYC/KYB checks, including gathering customer information, and document verification.

Identification and verification: Checking the validity of submitted documents (e.g., ID, proof of address, articles of incorporation documents) against the information we have on file. Ensure documents are not expired and complete.

Data entry: Accurately inputting customer information from various sources (articles of incorporation documents, ID documents, etc.) into databases and systems.

Responsibilities:

• Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends
• Understand standard operating procedures and operate within the established guidelines to mitigate risk
• Document processes and procedures and maintain accurate and detailed records of all transactions
• Represent Intuit's brand and provide top-notch service while balancing customer empathy with risk policies
• Collaborate effectively with cross-functional teams to resolve customer-related issues
• Identify areas of improvement and propose changes to optimize processes and technology
• Stay up-to-date with industry trends and data knowledge to identify new fraud and risk pattern
• Complete 15-20 inbound calls daily, solving complex Risk & Fraud questions to our merchants.

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