Job Description

Job Description

Job Description

Description:

Aspire General Insurance Company and its affiliated general agent, Aspire General Insurance Services, are on a mission to deliver affordable specialty auto coverage to drivers without compromising outstanding service.

Our company values can best be described with ABLE : to always do the right thing, be yourself, learn and evolve, and execute. Join our team where every individual takes pride in driving their role for shared success.

Job Description:

Under the direction of the Compliance Manager, the Regulatory Affairs Analyst I (Complaints) will support the company’s complaint handling process by managing intake, documentation, and resolution coordination. The role will focus on customer complaint workflows, ensuring accurate case tracking, effective communication with internal stakeholders, and timely responses. This position will also assist in trend reporting, process improvements, and operational support for the Compliance team. This is a salaried, entry-level professional role designed to provide a foundation for growth within Compliance and Regulatory Affairs. This individual will work closely with cross-functional teams, including Compliance, Legal, and Executive Leadership, to ensure the company operates within the required legal framework.

Duties and Responsibilities:

· Receive, log, and track incoming complaints in the complaint management system, ensuring accuracy and completeness of case records.

· Gather and organize supporting documents, correspondence, and data to prepare cases for analyst review.

· Manage complaint intake communications, including escalations, in a professional and timely manner.

· Assist senior analysts with drafting response templates and preparing files for audits, escalations, and trend analysis.

· Update and maintain complaint databases, logs, and departmental trackers for leadership reporting.

· Support performance monitoring by pulling metrics and compiling reports for leadership review.

· Coordinate with cross-functional teams (e.g., Customer Service, Underwriting, Claims, Sales) to obtain information and resolve issues.

· Participate in workflow improvement initiatives by identifying process gaps and suggesting enhancements.

· Provide administrative support to the Regulatory Affairs team, including scheduling meetings, documenting outcomes, and managing shared resources.

· Occasional travel as needed (5-10%)

Qualifications and Skills:

· Bachelor’s degree preferred; equivalent customer service, insurance, or compliance experience considered.

· Demonstrated experience in complaint handling, escalation management, or customer issue resolution.

· Knowledge of (or ability to quickly learn) insurance operations, underwriting practices, and regulatory terminology.

· Strong organizational skills with proven ability to manage multiple cases and deadlines.

· Proficiency in Microsoft Office Suite (Word, Excel, Outlook); comfort with CRM or case management systems.

· Excellent written and verbal communication skills, with ability to summarize case details clearly.

· Ability to manage sensitive information with discretion and professionalism.

· Strong problem-solving skills, with an interest in compliance, risk management, and process improvement.

· Comfortable working both independently and collaboratively across departments

Why Join Us?

This role is ideal for individuals with experience in customer relations, financial services, or insurance who are ready to transition into compliance and regulatory affairs. It’s a great fit for someone who enjoys structured workflows, documenting and resolving issues, and working across underwriting, claims, and other teams while building expertise in insurance compliance and regulatory processes.

Benefits: Medical, Dental, Vision, PTO, 401k, Company Observed Holidays

Individuals seeking employment at Aspire General Insurance Services LLC are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation in accordance with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

*Dependent on plan selected

Compensation may vary based on several factors, including candidate's individual skills, relevant work experience, location, etc.

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