Job Description

We’re looking for an entry-level IT Help Desk Support professional to join our team. You’ll help employees with day-to-day tech issues, set up new hire equipment, and support basic IT systems. If you’re tech-savvy, a good communicator, and enjoy solving problems, we’d love to hear from you.

What You’ll Do:

• Answer help desk calls and respond to support tickets
• Help with setting up laptops and software for new hires
• Troubleshoot computer, printer, and network issues
• Provide support through Microsoft Teams and in person
• Maintain and track IT equipment like loaner laptops
• Occasionally travel to nearby sites for support

What We’re Looking For:

• 0–1 years of IT help desk or tech support experience
• Basic knowledge of Windows 10/11, Microsoft Office 365
• Familiarity with Active Directory is a plus
• Good problem-solving and troubleshooting skills
• Strong time management and communication skills
• Willing to learn and work as part of a team

Nice to Have:

• Experience with ServiceNow or another ticketing system
• Basic networking or wireless troubleshooting skills

Education:

• A degree in IT, Computer Science, or related field is a plus, but not required

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