Provides an advanced level of customer service to NCH Epic clinical users and collaborates with the clinical support team to improve processes and efficiently resolve system issues. Serves as the Tier II first point of contact for IS Epic Clinical related issues by responding to requests for technical assistance by phone, email, or electronic self-service tool. Gathers needed information from users that will assist in the timely resolution of incidents and requests. Identifies situations requiring urgent attention, prioritizing and seeking assistance as indicated. Documents issues and issue resolution in the Service Management system. Takes ownership of user issues and communicates progress in a timely manner. Provisions access to users across the organization. Assists with developing processes for incident resolution and developing reports to support process improvement. Assists with training curriculum for Tier I support staff concerning the Epic clinical system. Education Requirement: Bachelor Degree in related field, or equivalent experience, required. Certifications: ITIL certification or training, preferred. Skills: Strong listening, communication, and interpersonal skills for effective interaction and teaching. Detail-oriented with excellent problem-solving and technical skills. Ability to quickly think and act, manage time, and multi-task efficiently. Proficient in translating technical information into user-friendly terms and providing exceptional customer service. Extensive knowledge of information systems principles, Windows software, clinical software, and related IT equipment. Experience: Experience providing customer support, preferred. Experience in health care environments, preferred. Epic support experience, preferred. Physical Requirements: OCCASIONALLY: Flexing/extending of neck, Lifting / Carrying: 0-10 lbs, Walking. FREQUENTLY: Decision Making. CONTINUOUSLY: Audible speech, Color vision, Computer skills, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing – Far/near, Sitting.
By applying, you consent to your information being transmitted by Jooble to the Employer, as data controller, through the Employer’s data processor SonicJobs.
See Sonicjobs Privacy Policy at and Terms & Conditions at and SonicJobs Privacy Policy at and Terms of Use at
...Laundry Attendant Our Culture: We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate...
...and document organization Support team members with simple office duties Learn and grow your skills in a friendly environment Maintain data privacy and follow company guidelines No Experience? No Problem! We provide full training no prior experience required...