Job Description

Job Description

Job Description

TITLE: ARC Housing Support Coach

DEPARTMENT : DHS/Achieving Reunification Center

REPORTS TO : Supportive Services Unit Supervisor

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PROGRAM OVERVIEW

The Achieving Reunification Center (ARC), a non-profit entity, has served parent/caregivers with children placed in an out of home placement through Department of Human Services since 2005. The vision of the Achieving Reunification Center (ARC) is that all families with children in out-of-home placement have access to resources, supports and tools to demonstrate measurable progress in the reunification journey.

POSITION SUMMARY:

Affordable, safe housing is a key contributor to a stable home life. The Housing Support Coach (HSC) partners with parents and caregivers to create a plan to address housing related issues that present a barrier to having children return home. The Housing Support Coach will utilize community-based partnerships with Supportive Housing Programs, the DHS Housing Unit and other housing providers to provide housing education and assistance. HSC will also work collaboratively with ARC Financial Education/Workforce Development Coach to address related needs that directly impact housing stability.

Responsibilities:

• Meet with parent to understand housing needs that present barrier to reunification;
• Develop action-oriented goal plan that reflects role of parents in addressing housing needs.
• Establish and maintain relationships with Community Umbrella Agency to confirm stated barriers, access financial supports and personal identification documents.
• Assist clients in locating appropriate and affordable housing of their choice.
• Support parents to link with other agency and external supports as needed.
• Maintain relationships with existing partners including DHS Housing Unit and DHS SOAR through regular communications and meetings.
• Address internal parent referrals for housing within expected timeframes. Communicate outcomes of parent engagement efforts to assigned Reunification Support Coach (RSC)
• Obtain working knowledge of affordable housing, eligibility requirements, tenant rights and homeownership process.
• Provide information and referral assistance regarding available support from appropriate social service agencies and/or community programs.
• Create and facilitate regular Housing Workshops and Quarterly Housing Events.
• Enter required information in parent database file accurately and in a timely fashion.
• Complete all mid-month, monthly and annual data reporting
• Maintain accurate case notes, parent data and other records that meet agency and funder standards.
• Assist in tracking parent outcomes and service trends in order to promote on-going evaluation and improvement of services with outside agencies.
• Advocate for clients in unsafe or neglected properties.
• Attend and participate in regular supervision meetings, team meetings, and staff meetings.
• Ability to support parents address barriers in day to day life that may impact successful completion of housing goals.
• Participate in local and state housing advocacy efforts to maintain current and up to date knowledge around broader housing issues.
• Attend specified external meetings as an ARC representative.
• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Requires knowledge and belief in “Housing First” philosophy and strategies.
• Minimum Education Requirements: Bachelor Degree and/or a minimum or two years direct or transferable experience.
• Excellent written and communication skills, particularly listening, mediation, and writing skills.
• Some training experience is desired but not required.
• Must be able to maintain program, client and agency confidentially.
• Possess strong organizational skills with ability to meet a demanding workload.
• Detail oriented to complete requirements of files and contract compliance.
• Creative thinker/adaptive personality.
• Demonstrated knowledge of community resources and social service agencies,
• Ability to identify and create community partnerships to support efforts in linking parents to needed services;
• Experience with computer and knowledge of Microsoft Office.
• Sensitivity to cultural and socioeconomic characteristics of population served.
• A commitment to empowering others to solve their own problems.
• The ability to work collaboratively with other personnel and/or service providers or professionals.
• The capacity to maintain a role to empower clients and to intervene appropriately to meet service goals.

• Ability to travel to alternative worksite locations (CUA, Family Court, community location)
• Ability to work evenings and Saturdays.

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