Job Description

The Company

Rush Street has developed six regional destination casinos, including five which we continue to operate in downtown Pittsburgh and Philadelphia, Portsmouth, the Capital Region of New York, and in the Chicago suburbs.

As the leading developer of regional destination casinos in North America, Rush Street Gaming has the know-how to deliver a winning project. Rush Street has developed successful projects from the ground up, and each has become a strong economic engine for its host communities. Rush Street Gaming casinos are a great place to work, proud community partner and strong economic engine.

Our leadership team is comprised of highly accomplished individuals, A-listers in their fields of expertise, unified by a passion for performance and a penchant for discarding old formulas. That inspired, collaborative approach has formed the foundation for Rush Street Gaming’s operational stability, creative freedom, rapid expansion and infinite opportunities ahead.

OUR PEOPLE

We have a proven history of promoting employee advancement and creating opportunities for education and growth at each of our casinos. Rush Street Gaming has developed and operated the first casinos in respective cities. We collaborate with each host community to ensure the needs of the community are recognized and met. Our mission is to enrich the communities in which we operate. We work with local employment agencies and nonprofit groups to find, train and hire our team members. Rush Street Gaming’s properties also offer full training programs for dealers and other positions.

DIVERSITY, EQUITY AND INCLUSION

Rush Street Gaming has a strong commitment to diversity, equity and inclusion. Rush Street Gaming has a strong history of hiring a diverse workforce from the communities in which we operate, and as a result, our employees reflect the diversity of the communities where we operate. We value and empower every team member.

AWARD-WINNING EMPLOYER

We value and empower every member of our team, which is why Rush Street casinos are continually named the best places to work.

WORKFORCE DEVELOPMENT

We work with local employment agencies, community colleges, nonprofit groups and other stakeholders to find, train and hire our team members. Rush Street Gaming’s properties also offer full training programs for dealers and other positions.

CAREER ADVANCEMENT

Rush Street Gaming offers incredible opportunities for a rewarding career. We’re proud to offer our team members endless opportunities for growth and development. We have established a transparent internal transfer and promotion process. We prioritize internal candidates by giving them the first opportunity to apply for open positions. This initiative has directly led to more than 5,800 Rush Street team members being promoted.

EMPLOYEE EDUCATION

Education is also part of the employee experience at Rush Street Gaming. Our properties offer tuition reimbursement programs for team members and generous scholarship programs.

Purpose of the Position

Responsible for the overall administration of all property Departments and functions and the leadership of a highly effective team.

Key Responsibilities

• Develops, leads, and manages a high-performance team.
• Accountable for maximizing revenue generation in the management of all departments.
• Controls labor and other operating costs to ensure they are directly in line with casino volume levels.
• Mentors, consults, and gives direction to the management team to instill the spirit of teamwork, communications, and success.
• Promotes, develops and strengthens a positive property culture.
• Provides the Chief Operating Officer with recommendations on initiatives to increase revenues and decrease costs for enhanced customer service levels.
• Demonstrates positive guest service and team member interactions.
• Promotes effective communication across all levels of the property.
• Makes certain internal controls are followed and revised accordingly.
• Ensures departments have accurate policies and procedures and they are implemented properly.
• Works closely with the Chief Operating Officer and Marketing leader in developing strategies to accomplish established customer loyalty and growth goals.
• Structures operating departments, establishes departmental goals and objectives, enforces organizational policies and procedures, and ensures operational compliance with regulatory directives.
• Consults with the Chief Operating Officer in the planning and accomplishment of future expansion needs based upon existing capital infrastructure, projected future needs and the availability of enterprise resources.
• Reviews department budgets and P&Ls monthly.
• Maintains and expands the customer base and the development of
• new revenue strategies.
• Responsible for rolling out new company initiatives.
• Conducts regular reviews and evaluations of departmental performance, working with leaders to take appropriate steps necessary to resolve any issues while strengthening retention and engagement.
• Responsible for ensuring leaders engage in succession planning, ensuring talent is well placed and a robust plan exists to help develop and prepare individuals for career pathing.
• Promotes a positive image of the casino through public presentations, community events, internal and external business meetings and activities, etc.

Qualifications

• 8+ Years of progressive executive experience in the casino industry.
• 4-year degree required, master’s degree preferred.
• Experience in strategic planning and execution.
• Knowledge of contracting, negotiating, and change management.
• Ability to communicate and interact with officials at all levels of government and to work effectively with a wide range of constituencies in a diverse community.
• Prowess in motivating teams to deepen engagement and retention.
• Experienced at managing several projects at once.
• Ability to drive and strengthen superior guest service.
• Skilled at effectively communicating with team members at all levels of the organization.
• Must be able to successfully fulfill the pre-employment process.
• Ability to work flexible shifts and days of the week including holidays.
• Must obtain, maintain, and retain all necessary regulatory licensing.

Working Conditions

• Ability to interact with others while maintaining a courteous and positive demeanor.

SE# 510734148

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