Job Description

Job Description

Overview

We are looking for highly motivated individuals to join our Guest Services team as a Guest Services Agent. Full-Time and Part-Time positions available.

The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. 

If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we would like to speak with you!

ESSENTIAL FUNCTIONS:

• Perform all duties required for a warm welcome and efficient check in and check out process, abiding by our service standards
• Maintain the highest level of associate/guest relations
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests, amenities or celebrations
• Be knowledgeable of Vermont and area events and offerings to suggest to guests/visitors
• Be knowledgeable and provide information on special events, group needs, resort amenities and activities and distribute associated information/packets, gift bags, etc.
• Perform all cashier functions to include accurate posting of charges to individuals and groups, and maintenance of cash receipts and hotel banks
• Resolve guest issues and ensure follow-up as needed with the guest and applicable department
• Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift
• Perform reservation functions including entering and updating group files
• Attend departmental stand-up meetings on an as needed basis
• Assist in keeping the front desk area clean, stocked, and organized
• Assist with room deliveries or guest/visitor requests on an as needed basis
• Maintain a positive and collaborative working relationship with front office associates and all departments
• Enthusiastically collecting guest feedback and communicate to appropriate leader
• Complete additional tasks as assigned by Supervisors or Director

• At least 1 year of previous experience in a front desk role at a hotel or resort required
• Ability to be friendly and engaging with all guests, visitors and fellow associates required
• Strong communication skills required
• Excellent computer skills required
• Excellent listening skills required
• Ability to handle multiple tasks efficiently required
• Knowledge of MS Office is required
• Ability to learn computer systems quickly strongly preferred
• Ability to work well under pressure in a fast-paced environment
• Ability to walk and stand for extended periods of time required
• Ability to reach, crouch, bend, push/pull throughout duration of shift
• Ability to lift up to 30 lbs.




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