Job Description
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Overview
A member of the Event Security Team reports directly to the Director of Security and Security Manager. The position is to assure the well-being and safety of employees, tenants, and patrons at the CFG Bank Arena. The Event Security team is a vital component of the Arena in assuring safety and a positive guest service experience - a positive attitude and a positive appearance are essential.
This role will pay an hourly wage of $22.
Benefits for PT roles: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. Responsibilities
Essential Functions and Responsibilities - Provide exceptional customer service to all guests.
- Possess a positive attitude and facilitate teamwork and respect among co-workers.
- Welcome guests, provide directions, and answer any questions that may arise.
- Monitor, patrol, secure areas of the arena and check/monitor credentials.
- Provide assistance to guests with special needs or wheelchair access.
- Resolve guest complaints quickly and exceed the guests' expectations.
- Enforce building policies and event procedures.
- Maintain order and ensure crowd safety.
- Assist and direct guests in a variety of situations including emergencies.
- Perform wanding of patrons and monitor entry of patrons through metal detectors.
- Communicate efficiently and clearly with co-workers/supervisors.
- Follow all incident procedure protocols and documentation when necessary.
- Other duties as assigned.
Qualifications
Required Experience & Qualifications: - To perform this job successfully, an individual must possess the ability to perform all essential duties and responsibilities in a satisfactory manner. Work flexible shifts, including mornings, nights, overnights, weekends, and holidays depending on event schedule.
- Ability to follow oral and written instructions and communicate effectively with others in both oral and written form.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working Conditions: - Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.
- Demonstrate flexibility in adjusting personal schedules and extending hours to meet event staffing needs, including securing reliable transportation to and from the arena during non-traditional business hours.
- Extensive time spent with moderate to loud noises.
- Fluctuating temperatures to include hot and cold conditions - external and internal facility exposure
- Exposure to flashing lights
- Frequent bending, standing for long periods of time, extensive walking through the building.
- Arrive at work in appropriate furnished uniform, refrain from cellphone use in public spaces while on post and remaining on post until dismissed or relieved.
AEG
Job Tags
Hourly pay, Holiday work, Part time, Flexible hours, Shift work, Night shift, Day shift,