Job Description
Position Summary/Purpose: The GCU Hotel, Travel & Events Team Member will assist with the GCU Hotel (27th Ave) front desk arrivals/departures, booking Discover GCU visitor travel, and monitoring flights to ensure an exceptional experience for all Discover GCU visitors to and from campus.
Primary Responsibilities/Accountabilities/Essential Functions: ESSENTIAL DUTIES and RESPONSIBILITIES: Include, but are not limited to, the following:
- Must be available to work the hotel front desk overnight shifts from 11pm - 7am occasionally
- Assists with booking Discover GCU guest arrival and departure flights, ensuring appropriate flight times based on Discover GCU event parameters
- Assist with monitoring flights for changes that could affect the visitor itinerary
- Greets hotel guests, responds effectively to guest concerns and requests. Follows up to ensure guest satisfaction
- Manage room inventory and determine rooms for incoming guests
- Manage hotel check in/out procedures
- Assist guests with dining and activity recommendations
- Coordinate shuttle service for guests with attendance luggage
- Assist guests with general inquiries
- Provide as needed support to GCU Hotel departments and teammates to ensure an exceptional stay experience
Equipment Used and Responsibility: - Microsoft 365 Suite - Outlook/Excel/Word
Qualifications: - A minimum of one year experience in customer service or hospitality industry.
- Students local to the Phoenix area year-round & willingness/desire to work over breaks strongly preferred.
- Must be fluent in English, ability to read and write.
- Must be able to have flexible schedule, which includes nights, weekends and holidays if needed.
- Always provides a professional image through appearance and dress.
- Able to work well independently with little supervision.
- Promote positive relationships in communication and cooperation with all coworkers and guests.
- Strong attention to detail to ensure all information communicated is accurate and up to date.
- Ability to learn and follow all safety, emergency and accident prevention procedures.
Experience/Education: Grand Canyon University is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:
- Enrolled at GCU as a full-time student in a Bachelor's program or Master's program.
- Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.
- Maintain good financial and academic (SAP) standing with the University.
You may be subject to termination if you fall below the minimum requirements.
Pay Rate : Minimum Wage
Anticipated End Date: June 30, 2026
Job Tags
Minimum wage, Full time, Local area, Flexible hours, Night shift,