Job Description

What You’ll Be Serving Up:

Be a key leader driving operational excellence in a global QSR company by defining world-class standards, building team capability, and ensuring enduring compliance across key operational pillars. Lead the strategy, execution, and continuous improvement of initiatives that enhance guest and team member experience, support innovation, and drive long-term success across the corporate system.

Here’s How You’ll Spice Things Up:

• Develop systems for guest insights, reporting, and recovery processes to enhance satisfaction and loyalty.
• Execute product and production calendars while simplifying and improving operational systems, routines, and compliance.
• Oversee audits and ensure adherence to operational and regulatory standards.
• Implement and commercialize technologies for team members and customers, integrating digital solutions into operations.
• Optimize labor systems and productivity through labor engineering.
• Lead the development, testing, and deployment of equipment and smallwares innovations.
• Manage corporate store maintenance programs for operational efficiency and compliance.
• Build, lead, and develop a high-performing team of direct and indirect reports.
• Collaborate with teams, franchisees, and vendors to align projects with strategic goals.
• Drive results by fostering innovation, accountability, and cross-functional collaboration.

What You Bring to the Table:

• BA/BS degree required; advanced degree or certifications (e.g., Lean Six Sigma, PMP) preferred.
• Minimum 10 years of experience in operations, project management, or engineering roles within the QSR or retail industry.
• Proven ability to lead teams and develop talent across multiple disciplines.
• Strong operational strategy, process simplification, and compliance experience.
• Expertise in integrating and managing technology solutions in restaurant operations.
• Strong analytical, problem-solving, and project management skills.
• Experience working within a franchise model preferred.
• Exceptional communication and collaboration skills across teams and stakeholders.
• High emotional intelligence, adaptability, and ability to thrive in a fast-paced environment.
• Demonstrated ability to deliver results, inspire innovation, and manage complex projects.

KFC is an equal opportunity workplace and committed to fostering an inclusive, diverse culture . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability and genetic information (including family medical history).

KFC Corporation, based in Louisville, Kentucky, is one of the few brands in America that can boast about having a rich, 60-year history of success and innovation. In fact, KFC is the world's most popular chicken restaurant chain and a division of Yum! Brands, the world’s largest restaurant company.

Yum! Brands, Inc., based in Louisville, Kentucky, has over 45,000 restaurants in more than 135 countries and territories and is one of the Aon Hewitt Top Companies for Leaders in North America. In 2018, Yum! Brands was recognized as part of the inaugural Bloomberg Gender-Equality Index. The company’s restaurant brands – KFC, Pizza Hut and Taco Bell – are global leaders of the chicken, pizza and Mexican-style food categories.

More important than our size is our commitment to breakthrough innovation and the success of our employees. We're proud of the unique culture we've built, one where everyone can be their best self, make a difference and have fun! We believe in our people, trust in their positive intentions, encourage ideas from everyone, and have actively developed a workforce that is diverse in style and background.

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