Customer Support Representative Job at The HT Group, Austin, TX

aElFeTVuQ0tKbmg5ZFRiK0FTWVNNVmlFL2c9PQ==
  • The HT Group
  • Austin, TX

Job Description

The HT Group has a technology client in Austin, TX looking for a Customer Support Representative who is tech-savvy, personable, and solutions-oriented to support customers using their systems. This hybrid role is ideal for someone passionate about delivering exceptional support while juggling a fast-paced, multi-channel environment.


Direct-Hire 

$65,000

Responsibilities:
  • Provide phone, chat, and portal-based support to resolve customer inquiries
  • Resolve the majority of customer issues at the first point of contact
  • Educate customers on platform best practices and resolve basic technical issues
  • Troubleshoot complex software or connection issues via screen share
  • Escalate unresolved technical issues to the appropriate support teams
  • Meet and exceed service KPIs consistently
  • Identify and report on recurring customer issues
  • Contribute to internal knowledge bases and customer help materials

Requirements:
  • Based in Austin, TX and eligible to work in the U.S.
  • Excellent verbal and written communication skills in English
  • Bachelor’s degree or equivalent
  • Strong problem-solving skills and ability to thrive in a fast-paced environment
  • Comfort with customer service tools and software platforms
All qualified applicants may apply below or send an email to tatum.teer@theHTgroup.com.

#HPIND

Job Tags

Similar Jobs

Jobot

Weekend Overnight Supply Chain Specialist Job at Jobot

 ...and reduce costs. 5. Utilize freight management systems to track shipments and resolve any issues that arise. 6. Manage order fulfillment processes, ensuring orders are processed accurately and delivered on time. 7. Comply with all regulatory standards and... 

Engineering Design & Testing Corp. (EDT)

Civil/Structural Engineer/Forensic/Investigative/PE Job at Engineering Design & Testing Corp. (EDT)

 ...Degree in Civil/Structural Engineering Licensed Professional Engineer (P.E.) Advanced Technical Education degrees (a plus) Computer Software Capable (for example: MathCAD, AutoCAD, MS Office) Industrial/Manufacturing/Design Experience Professional Skills:... 

Center Street Lending

Appraisal Specialist Job at Center Street Lending

 ...Job Description Job Description: Appraisal Specialist Center Street Lending is one of the largest lenders for residential transition (fix/flip) and ground up loans for residential investors. Since its founding in 2010, Center Street has originated over $6.5 billion... 

Mosaic

Registered Nurse Consultant (Hybrid Position) Job at Mosaic

 ...The Registered Nurse Consultant is an RN who helps coordinate the delivery of nursing consultant services to individuals served and ensures that these services comply with applicable standards. If making a positive impact in the lives of others is always on your... 

Ktechnology Pro

WordPress Developer Job at Ktechnology Pro

Skills Proficiency in WordPress theme and plugin development.Strong knowledge of HTML, CSS, and JavaScript.Familiarity with PHP and MySQL for back-end development.Experience with page builders like Elementor, Divi, or WPBakery.Understanding of responsive design principles...