Job Description

US CITIZENS / Green Card Holders ONLY

******LOCALS ONLY*****

THIS IS A DIRECT BANKING CLIENT REQUIREMENT !

Those authorized to work without sponsorship are encouraged to apply please.

Reach Shaily Sharma - 9084874334

Email: shaily(at)zilliontechnologies(dot)com // 9084874334

Collections Specialist

Duration: Long Term Ongoing Project with NO end Date

Location : Remote and Onsite Twice a week ( Vienna, VA)

To provide support for Collections operations, which may include Mortgage Default, Consumer Loan Collections, and Credit Card Collections

Shift: 9 am -5: 30 pm EST

To carefully analyze, research, and update all systems regarding matters concerning Cease & Desist and fraud claims. To act as liaison, resource, and point of contact between Collections, Compliance, Bankruptcy, Office of General Counsel (OGC), Security, and other departments; Other Debt Management Programs (ODMPs); and external legal counsel in matters of Cease and Desist, fraud, potential loss, and litigation. To serve as point of contact to other business units concerning Cease & Desist processes, procedures, and complex inquiries. To comply with regulations, policies, and industry standards related to Cease & Desist and fraud claims. To provide input to Collections management in the development and implementation of operational improvements, strategies, and initiatives for enhancement and risk mitigation of Collections activities and results. To provide input in the development and revision of procedures, processes, and training programs/materials for all aspects of Cease & Desist.

Responsibilities:

• Review and process incoming internal and external correspondence to determine if Cease & Desist is warranted

• Review incoming internal and external requests for rescission of Cease & Desist

• Review incoming fraud claims to determine appropriate action

• Cease all possible collection activity during an active fraud investigation and reverse all actions taken upon notification of a completed fraud claim

• Process and maintain daily and monthly management reports as required

• Train and mentor Risk Specialists and potential applicants as required

• Review, develop and/update policies and procedures and training modules which are related to Cease & Desist and fraud claims

• Maintain awareness of changes in regulatory requirements and practices

• Provide required reporting to management of trends related to Cease & Desist and fraud

• Research and compile member and account information, collection notations, correspondence, archived documents, and any other pertinent documents required by the OGC, Compliance, and outside attorneys

• Process, retain, and distribute time sensitive Cease & Desist requests, notification of suit against Company, Security documents, and third party communications to ensure the Company is in compliance with collection laws to reduce the risk of litigation against the Company.

• Maintain accurate records daily and monitor current processes to identify areas of concern

• Notify appropriate areas to protect the credit union from potential losses

• Collaborate with other business units to gain an understanding of transactions, processes, and procedures, their impacts on other business units’ processes and procedures, and identify risk potential for fraudulent activity

• Performs other related duties as assigned or appropriate,

Qualifications:

• Expert knowledge of state and Federal laws; industry regulations, principles, and practices; and company policies that govern the activities of the business unit

• Strong ability to comprehend, analyze, interpret, communicate, and apply related government and financial industry regulations, principles and practices, and company instructions, procedures, and policies

• Extensive experience in assimilating information, analyzing facts, and developing logical conclusions

• Advanced skill in researching accounts, public records, internet, and other resources to identify means of contacting members or third parties, including legal counsel and debt management agencies

• Demonstrated advanced knowledge of credit, lending, consumer loan, and/or credit card collection policies and practices

• Extensive experience with increasing levels of responsibility and authority in a related field

• Ability to handle sensitive and classified information and maintain confidentiality

• Demonstrated ability to work independently and as part of a team; apply sound judgment; and exercise initiative, logic, and integrity to make sound decisions

• Advanced skill following interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations

• Desired - Extensive experience collecting on delinquent loans and credit cards

• Desired – Advanced proficiency with systems used in the business unit and related systems used internally and/or externally

• Advanced interpersonal, oral, and written communication skills

• Strong organizational, planning, and time management skills

• Strong research, analytical, and problem solving skills

• Advanced proficiency with PCs and skill with database, word processing, spreadsheet, and presentation software

• Desired - College level courses with concentration in Law, Business, Electronic Data Processing, or related field

Please send qualified resumes directly to : shaily(at)zilliontechnologies(dot)com // 9084874334

Thanks,

Shaily Sharma

Zillion Technologies Inc.

Asst. Director - Talent Acquisition

9084874334

Email: shaily(at)zilliontechnologies(dot)com // 9084874334

Job Tags

Similar Jobs