Job Description

Job Description

Job Description

Job Summary

Our client is seeking a compassionate and detail-oriented Patient Recruitment Specialist to join their patient recruitment team. In this role, you will speak directly with potential participants to educate them on available clinical trials, assess their eligibility, and guide them through the enrollment process. This position plays a vital role in connecting patients to life-changing research opportunities.

Key Responsibilities

• Make outbound calls to prospective patients to introduce clinical trial opportunities and conduct pre-screening assessments.
• Respond to inbound inquiries from patients and caregivers, providing clear, empathetic, and informative communication.
• Explain study requirements, benefits, and next steps to build trust and support patient understanding.
• Accurately document call outcomes, patient information, and screening results in the internal database.
• Collaborate with clinical sites and internal teams to align outreach efforts with study timelines and eligibility criteria.
• Meet or exceed daily and weekly outreach and enrollment targets while maintaining high-quality interactions.
• Use scripts and protocols to ensure consistency and compliance in patient communications.
• Escalate complex cases or questions to clinical staff or management as needed.
• Follow all HIPAA, GCP, and regulatory standards to protect patient privacy and maintain compliance.
• Contribute to ongoing improvement by providing feedback on call trends, patient concerns, and outreach effectiveness.
• Represent our client professionally in every interaction, promoting trust and positive engagement with diverse patient populations.

Qualifications

• Prior experience in a call center, or customer service-based role
• Excellent verbal communication, listening, and interpersonal skills
• Comfort working in a high-volume phone-based environment
• Strong attention to detail and accurate data entry skills
• Empathy, patience, and the ability to work with individuals from various backgrounds

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we're dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.\r\n\r\nOur commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?

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