Call Center Manager Job at Westaff, Baton Rouge, LA

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  • Westaff
  • Baton Rouge, LA

Job Description

Description


Westaff is recruiting for an experienced Call Center Manager for a new program starting soon! This is a great opportunity with a GREAT agency in Baton Rouge, LA.


Salary will depend on experience - range is $52K-56K


Do you thrive in an environment where your work is meaningful and impactful? Do you like to problem solver and are a master at de-escalation and organization?


Job overview: Supervise the day-to-day operations of the call center

  • Manage and lead the call center representatives team
  • Conduct regular meetings with the team to discuss performance and updates
  • Ensure compliance with data protection rules and other legal regulations
  • Generate and present performance reports to upper management
  • Work closely with other departments to ensure consistent customer service and satisfaction
  • Identify areas of improvement and propose effective solutions operational policies and procedures
  • Monitor and measure staff performance, including conducting regular evaluations and providing feedback
  • Handle escalated guest complaints or inquiries
  • Other duties as assigned
  • Scope of work may change as this is a new program

Apply with an updated resume and be ready for next steps!

#westaffjobs Westaff

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