Job Description
English/Spanish
Our Personal Injury Law Firm is growing, and we are looking for an experienced virtual assistant to help us stay organized, handle fast-paced projects with a smile, and provide high-quality work under pressure. This position plays a critical role in opening cases, managing documentation, and ensuring timely communication with providers and clients.
The ideal candidate will have a strong grasp of administrative processes, HIPAA compliance, and legal case workflows. The successful candidate will have some remote administrative support experience, a positive problem-solving attitude, and superb customer service and communication skills. If this sounds like you, start your application today!
Responsibilities:
- Answer, screen, and return phone calls in a professional manner
- Ensure HIPAA compliance across all documentation and communications.
- Open new cases and upload related documentation into our Case Management System.
- Send NORs (Notices of Representation) to carriers.
- Request medical records and billing information from providers.
- Post incoming faxes and updates into MyCase.
- Review and track records via ChartSwap.
- Follow up with providers regarding pending requests and NOAs (Notices of Assignment).
- Maintain ongoing communication with clients and provide accurate, timely updates on case status.
- Support smooth coordination between clients, providers, and internal legal staff.
Qualifications:
- Must be productive in a home office/virtual office environment with a reliable internet connection and proficiency with remote or cloud-based tools such as instant messaging, Skype, Zoom, and Google Suite
- Experience in a legal, medical, or administrative setting (personal injury experience preferred).
- Proficiency in legal practice management software (MyCase or similar).
- Familiarity with HIPAA and handling sensitive client information.
- Strong communication and organizational skills.
- Ability to multitask and manage time effectively in a remote environment.
- Bilingual in English and Spanish.
- Performance Metrics
- Timeliness and accuracy in opening cases and uploading documentation.
- Efficiency in provider and client communications.
- Proper and prompt posting of documents and faxes.
- Adherence to protocols and follow-up schedules.
- Quality of updates delivered to clients and attorneys.
Working Conditions-Benefits
- Fully remote position.
- Schedule: Monday to Friday, 9:00 AM – 6:00 PM EST.
- Growth opportunities within a results-driven legal team.
- Competitive compensation based on experience and performance.
About Company:
At Right Path Law Group, we don’t just handle cases; we fight for justice, restore lives, and set new standards for what it means to advocate for the injured and the accused. Our team represents real people facing real challenges—whether it’s someone injured due to negligence or someone whose freedom is on the line. And we win—not just in the courtroom, but in the lives of those we serve.
Inside our firm, you’ll find a high-performance culture driven by a shared mission: deliver exceptional results and raise the bar for what legal service should look like. We don’t do drama. We don’t do complacency. We do clarity, ownership, execution, and growth. Every team member—from attorney to intake—is valued, supported, and challenged to reach their full potential.
We believe in:
Client-Obsessed ServiceExcellence Without EgoHard Work + HeartGrowth Mindset in Every SeatWe hire A-players only. If you're ambitious and ready to build something meaningful, Right Path Law Group is your next move.
Job Tags
Start working today, Work at office, Remote work, Home office, Monday to Friday,