Job Description

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Reporting to the Store and Assistant Store Manager, the Second Assistant Store Manager plays a critical role in creating a welcoming, guest-first environment. This position supports optimizing store operations while maintaining a strong focus on hospitality, team development, and community connection. This is a leadership role that serves as third in command within the store leadership hierarchy and is expected to lead independently when senior leaders are offsite.

Key Responsibilities

Champion Hospitality :

• Ensure every guest interaction is warm, welcoming, and solution oriented, never transactional.
• Model and coach team members in delivering exceptional service with empathy and enthusiasm.
• Ensure every team member follows Woodlands' service standards.
• Be visibly present on the sales floor, proactively connecting with customers to offer personalized service, anticipate needs, and ensure a seamless and enjoyable shopping experience.
• Oversee the store's appearance and cleanliness to always ensure an inviting and hospitable atmosphere.
• Address guests feedback in a manner where the guest feels as you are on their side and they are cared for. View these as opportunities to go above a beyond, where the solution may strengthen the guest connection
• Act as a floor leader during peak times and serve as a key escalation point for guest service concerns.
• Ensure hospitality is extended to vendors, partners, and internal team members to reinforce a culture of care.

Leadership

• Motivate and mentor team members to exceed expectations. Promote a positive, respectful, and inclusive work environment.
• Help foster a store culture where everyone feels seen, appreciated, and valued.
• Lead by example and motivate staff to deliver outstanding service and work.
• Assist in evaluating team performance and participate in quarterly check-ins or performance conversations.
• Support building bench strength by identifying future leaders and helping them grow through coaching and stretch assignments.

Operations

• Accountable for inventory management including team member ordering, minimizing shrink while optimizing merchandising and sales.
• Accountable for the overall condition of the Store. This includes appearance, cleanliness, and any safety issues.
• Work closely with the Store / Assistant Manager to ensure that company initiatives for the store are accomplished.
• Support onboarding of new team members with an emphasis on hospitality training. Provide regular coaching to develop team members.
• Collaborate with the Store / Assistant Manager to effectively communicate changes or directives to employees, acting as local change agent when necessary.
• In conjunction with the Store / Assistant Store Manager, responsible for coordination and follow through in matters of compliance.
• Work with management to ensure that a proactive approach is taken to workplace safety.
• May assist or write weekly store labor schedules adhering to labor targets.
• Accountable for ensuring team productivity and focus, while effectively optimizing labor hours to align with shift tasks, service expectations, and operational demands.
• Solid understanding of expenditures by department on a weekly, period by period, and ultimately yearly basis. COGS should be reflective of sales related to the department during the same time periods.
• Ensure merchandising standards are upheld and that promotional plans are executed accurately and on time.
• Act as Manager on Duty (MOD) as scheduled, ensuring operational excellence during evening, weekend, and holiday shifts.
• Participate in store walks and readiness checklists to maintain brand and operational standards.

Skills

• Passion for hospitality, people leadership, and creating meaningful customer experiences.
• Strong interpersonal and communication skills.
• Ability to lead with empathy and resolve customer or team issues diplomatically.
• Flexible schedule, including availability on evenings, weekends, and holidays.
• Continuous improvement mentality
• Strong organizational and time management skills with the ability to handle multiple priorities.
• Comfortable making decisions in a dynamic environment and holding others accountable to standards.

Education / Experience

• 5+ years of retail, grocery or hospitality industry or grocery experience, with at least 2 years in a leadership or supervisory role.
• Proficiency in POS systems, scheduling, and Microsoft Office.
• Familiarity with store operations KPIs such as shrink, labor percent, and margin.
• Experience leading teams in a customer-facing, high-volume retail setting preferred.

Salary

58,000-65,000 annually (based on 40hr workweek)

Who Are We?

Woodlands Market is a leader in gourmet retailing, service and innovation in the grocery industry. We are a flourishing Marin County-based employer who believes in supporting our community in many ways. One of these ways is to employ talented individuals from within our communities and surrounding areas. We currently operate grocery stores in Kentfield, Tiburon and San Francisco. We also operate a Pet Shop in San Francisco as well as an off-site kitchen in San Rafael. We engage approximately 330 individuals on staff, many of whom have come to us with an in-depth knowledge of the specialty food industry. These members of our extended Woodlands family and their commitment to community, food, service and to each other are what set us apart from other grocery stores.

Who Are We Looking For?

At Woodlands Market, we are delighted to be able to share our passion for food and fresh produce with our customers. If you thrive in a fast-paced environment and are looking to continue your career alongside an awesome team, then join the family!

Benefits Of Working At Woodlands Market Include

• Competitive wages
• Comprehensive Health / Dental / Vision Insurance
• Full-time employees receive a generous benefits package including Health / Dental / Vision Insurance, 401(k), paid vacation and paid holidays
• Holiday premium pay for time worked on recognized holidays
• 20% store discount , 50% shift meal discount
• 50 subsidy towards non-slip shoes every 6 months.
• Awesome, team-oriented environment
• Opportunities for growth and development
• Must meet minimum hours for some benefits / max lunch discount $6.00

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Sales and Business Development

Industries

Retail

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